Legal & Compliance
Grievance Redressal
Last updated: October 2026
We take every concern seriously. If you are unhappy with any aspect of our service, please follow the steps below.
Step 1: Contact us
Grievance officer: Mrs. Sonali Broker
Email: hnrplsec@gmail.com
Phone: +91 96194 32630
Address: G16, Ground Floor, Hi Life Mall, 74, Phirozshah Mehta Rd, Santacruz (West), Mumbai 400054
Please include your name, client code (if any), and a description of the issue. We aim to acknowledge complaints within 2 business days and resolve them as early as possible.
Step 2: Escalate to Kotak Securities Ltd.
HNRPL is an Authorised Person of Kotak Securities Ltd. If your complaint is not resolved to your satisfaction, you may escalate it to Kotak Securities through the investor grievance channels published on kotaksecurities.com.
Step 3: SEBI SCORES
If your complaint remains unresolved, you can lodge it with SEBI through the SCORES portal: scores.sebi.gov.in.
Step 4: Online Dispute Resolution (SMART ODR)
If you are still not satisfied, you may initiate dispute resolution through the SEBI-mandated Online Dispute Resolution portal: smartodr.in.